A Buyer agreed to refund me ,but says I have escalated the case,so the system won't let him. I think this is a Lye? Paypal is taking way too long to decide. Here's his last message.
my friend, 1.I didn't know which paypal customer service told you that I(seller) could refund you in this case! I really want to refun you and want you help me to change the feedback into positive! so,why I would not refund you to solve the matter?Isn't it contradictory? 2.I could not check anything options to refund you in this case. I think because you upgrade the case. 3.I have to let me you again and again: I want to refund you to solve the matter! I want to refund you to close the case! but I could not now as you upgrade the case! 4.now,I advice: please you cancel the case in paypal and open the case in ebay(don't upgrade the case before contact me!),then I would respond the case and full refund you. then I would send you tow request to ask you change the feedback when I refund you. ok? 5.wait for yoiur reply. 6.please remember: PLEASE CONTACT US BEFORE YOU LEAVE NEGATIVE EEDBACK OR OPEN A CASE! THAT NEGATIVE EEDBACK OR OPEN A CASE IS NO USEFUL TO SOLVE THE MATTER! BEST REGARDS
