Refund with fees??

[jmr1024]

I ordered an item back in July and received a few emails about the item being on backorder.  It never arrived and at the end of September when it still was not in-stock, I asked for a refund.  I was told that they could not do the refund through paypal but would issue a check to my address.  The check never came.  I logged into my paypal account today and see that it was refunded to my paypal account in September, but I was charged a $2 fee.  Why?  Shouldn't the seller be paying the fees?  It was also a 100% full refund.

[profdata]

Since the purchas was over 45 days the seller could not refund the payment.  The seller had to use the send funds option and that's why you were charged a fee.

The seller should have sent you the original price plus an additional 2.50 to cover the Paypal fee

[lunchateleven]

I have been selling on Ebay and using Paypal since 2000 and have never had my refunds to buyers docked a fee until this week! I did not see an announcement anywhere about this. I will have angry customers now and not only that even though I initiate the refund myself without a dispute of any kind, this statement is appearing at the bottom of the payments history page after each refund of over  paid postage...

" eBay decided in favor of the buyer in a dispute filed with the eBay Resolution Center and authorized PayPal to debit your account for this refund"        What does this mean? There was no dispute???

[profdata]

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@lunchateleven wrote:

I have been selling on Ebay and using Paypal since 2000 and have never had my refunds to buyers docked a fee until this week! I did not see an announcement anywhere about this. I will have angry customers now and not only that even though I initiate the refund myself without a dispute of any kind, this statement is appearing at the bottom of the payments history page after each refund of over  paid postage...

" eBay decided in favor of the buyer in a dispute filed with the eBay Resolution Center and authorized PayPal to debit your account for this refund"        What does this mean? There was no dispute???

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Again, buyers are not charged a refund fee when the seller refunds correctly. 

Buyer will  be charged a fee when the seller just sends money.

When a selleer does refund a payment in full the buyer gets a full refund, but the seller is not refunded the 30 cent fee now