I can't get my refund back

angryjimmy
Contributor
Contributor

On November 29, I used paypal to buy something, but after I paid my money from my bank account, I saw the payment

 

states is canceled, and it said the seller canceled this payment, and the money has been returned to my account. And

 

now, it is already 2 day, but the amount of money still not return to my bank account... any help! Do I have to wait more

 

few days?   

Login to Me Too
3 REPLIES 3

angryjimmy
Contributor
Contributor

any paypal admin here? help me please

Login to Me Too

profdata
Frequent Contributor
Frequent Contributor

Hello, since the payment was bank account funded, paypal has to wait till it actually cleas at both ends. An ach has to clear like a paper check, which usually takes 2-5 business days to clear.

 

Once it does clear, the refund should show in your paypal account as a balance.  You can keet it there and us it for purchases in the future (which will be instant), or withdraw it back to you bank account.

Login to Me Too

ian_rv_385
Contributor
Contributor

"Once it does clear, the refund should show in your paypal account as a balance. You can keet it there and us it for purchases in the future (which will be instant), or withdraw it back to you bank account."

 

since when is it possible to pay something using the balance? i tried 2 weeks ago and it wasn't possible, it kept asking for credit card money.  

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.