Invoice: "The card you entered cannot be used for this payment."

Blake82
New Community Member

I have a Premier account linked to my business checking account. I sent an invoice to my wife to test it and see if she could pay with a credit card. She put in her information and got the following message:

 

"The card you entered cannot be used for this payment. Please enter a different credit or debit card number."

 

I sent myself one too and tried it with my credit card and got the same message. I need to make sure this is going to work before I send and invoice to a customer. 

 

Please help!

Thanks.

Login to Me Too
18 REPLIES 18

zsaltz
New Community Member

Seems to be related to the outtage.  I have always used this feature, but still am not able to get CC's processed now and receiving the same error message as you are.  I have tried 2 different CC's (visa/amex) with the same result.  I know that this issue has happened in the past as well, but still haven't been able to find an appropriate solution or workaround from PayPal.

 

COME ON PAYPAL!

Login to Me Too

optictracker
New Community Member

I am having the same problem with my account right now. Paypal, this is business service, you guys have a big name and please be more professional!

Login to Me Too

Spaz
Contributor
Contributor

Same here.  Some of my customers I sent invoices to are facing the same problem.  I'm so frustrated!! Dunno what to do.  The only way we can do is to seek for an alternative method. Sign!!

Login to Me Too

clckac
Contributor
Contributor

For 3 days I've been having this same problem. It is crazy! I have a guy who has a paypal account and logged in. He has zero in his paypal account and when he logged in he got some message about having to put money into his paypal because the transaction could not be completed with a credit card!!! This is crazy. He just wants to pay his bill and he has to jump through hoops to do it. A friend has allowed me to process his payments through his system and they go through with no problem.

 

Paypal was so easy and now it is turning into a nightmare! I can't believe someone isn't getting back to the people on this board.

 

 

Login to Me Too

TechnologyGuys
New Community Member

Hello >?  Is there a Fix for This yet or an answer ?  I am encountering the same problem ?  PLEASE HELP !  I have a Business account ! 

Login to Me Too

Slewtan
New Community Member

I am having the same problem. 

Login to Me Too

artison
New Community Member

I am having the same problem.  Surely this service isn't fit for purpose? Who wants to make it difficult for customers to pay in the current climate?  This problem seems to have been sitting unresolved forever - makes you wonder.....  

Login to Me Too

Amanda411
Moderator
Moderator

Hi All,

 

I am sorry to hear your frustrations!

 

Unfortunately, if you are attempting to pay an invoice using a credit card already associated with your PayPal account you will get denied.

 

Amanda

 

 

 

Login to Me Too

MrEngineer
Member
Member

I am experiencing the similar problem. i've tried using all of my cards (not linked with paypal) and they got declined. I then tried using my Dad's card and it got declined as well. The amusing part is that he got charged for amount higher than the entered but got declined. I am integerating with Paypal 1st time. This is very frustrating!

 

Is there a way out to get this to work? If not, I'll have to move to different vendor.

 

thanks!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.