Not getting some payment notification emails

[dmoser22]

I get PayPal payments about 5-10 times a week, but there have several payments in the last few weeks for which I did not receive any email notification.  Usually I use that email to let me know that I need to ship orders, so some things were shipped late because I did not realize that they had paid until a couple of days had passed.  If checked my deleted mail, junk mail, spam-filtered mail, etc., and they're not in any of those places either.  Is anyone else having this problem?  Any advice?

[mabloodhound]

Its been 6 hours since my last payment was received by PayPal yet no e-mail.   Had to keep checking my PayPal since the auction ended yesterday.

Hope this isn't happening with the Buttons.   I just set them up for my website and depend on them to know when a customers buys something.

I had another option in mind but that one has gone bust-seems it was a Ponzi scheme out of Calif.

I may have to get my own shopping cart and credit card merchant account.

[copMom]

I've thought about that, but there were so many things like 'gateway fees', % of sales, having to have a machine for processing payments, etc.  I forget what else.  That's one reason I was so thrilled when PayPal came along to take care of processing my payments.  Plus, at that time, the local banks (for example), wouldn't give a merchant accout if you didn't have a store front business.  We do our business from home (have ever since 1984), so at that point wasn't eligible to have a merchant account.  I realize times have changed, but hadn't even checked into that in a very long time.  I prefer keeping things as simple as possible, don't like changes!!  Guess I'm set in my ways??

[tictactogs]

jg42122 - I offer google checkout to my customers in my Art Fire shop and have never had an issue with them.  Did you know this about PayPal? http://tinyurl.com/uggq

[jg42122]

Yes I am aware of that however one of the things that makes me weary of that website is they do promote their own "better than Pay Pal alternative"  They do that for a reason to make money, and anyone that is a website marketer knows the easiest way to get listed higher in google for a keyword is to create your own version of the name your going after and put the word "**bleep**, scam, complaint etc in the url.  In this case people search for Pay Pal on Google and then they see the complaints website, go there and read the "horror stories" and then sign up for the "preferred alternative" which makes that website owner a lot of money. It is pretty smart, but credible I don't think so.

I am honestly suprised more people have not made their own version of that website it is a simple method, you sign up as an affiliate for a merchant company make a website downgrading your competitors get your website listed high in the search engines for their names, and start making money. Just like they did here link

What makes the Google complaints more credible is they are on Googles own support website. Don't get me wrong I am still not getting emails either but I think Pay Pal is the best solution we have.

[jg42122]

Actually someone else already has and if you notice they are promoting the exact same merchant account link

I think this proves my point.

[Starbuk]

I'm posting this here and in Merchant Services thread because I'm not sure which one it better applies to...

Okay I have called PP Customer Service 3 times with calls lasting hours. So lets get into the issue. I can send out Request Funds and everything is fine but once I try to send out an Invoice it'll show that is was sent (looking in the account overview) but I get no email confirmation and the buyers never receives the Invoice.

• I've sent the Invoices to different domain names (i.e.. yahoo, gmail...etc.) = Same problem

• I've ensured that the accounts have service@paypal= Same problem

• Sent Invoices from another computer (at this time I'm trying anything although I know that the computer has      nothing to do with it) = Same problem

• I've even watched their new Invoice video to make I'm not doing something wrong (granted before this switch to the new style my invoices were just fine) = Same problem

• I've even opened a new PP account to see if I'll have the same issues= same problem

The first call I opened a ticket with Customer Service (at least I think that's who it was) and was told I would be at the top of the list and that I would hear back about it.  Day 2 No call, no email, no post on the site about the issue so I called them back and they don't have the issues documented on my account.  After we were disconnected I called back again (another 30 mins on hold just to speak to someone)  I finally get to MTS (or whatever it is called) and have them open a ticket.  But since this is just one person with the problem it's likely not of great concern.... 

The first call I spoke to someone (I assume overseas) that said other PP users have had the same issues and that it's contributed to the new invoice format.  Spoke to someone here in the states and they said that no one is having the problem that they know of.  

Bad things is you don't know that there's a problem until you contact the buyer and ask about a payment only to hear that they never received the Invoice.  Even those with PP accounts don't receive an Invoice but they will see that there is something that needs to be paid if they happen to login.

All I want to know is if I'm the only person with the problem?  Because now I have 2 accounts and neither one seems to send Invoices and it's not user error.

[Starbuk]

I'm posting this here and in Merchant Services thread because I'm not sure which one it better applies to...

Okay I have called PP Customer Service 3 times with calls lasting hours. So lets get into the issue. I can send out Request Funds and everything is fine but once I try to send out an Invoice it'll show that is was sent (looking in the account overview) but I get no email confirmation and the buyers never receives the Invoice.

• I've sent the Invoices to different domain names (i.e.. yahoo, gmail...etc.) = Same problem

• I've ensured that the accounts have service@paypal= Same problem

• Sent Invoices from another computer (at this time I'm trying anything although I know that the computer has      nothing to do with it) = Same problem

• I've even watched their new Invoice video to make I'm not doing something wrong (granted before this switch to the new style my invoices were just fine) = Same problem

• I've even opened a new PP account to see if I'll have the same issues= same problem

The first call I opened a ticket with Customer Service (at least I think that's who it was) and was told I would be at the top of the list and that I would hear back about it.  Day 2 No call, no email, no post on the site about the issue so I called them back and they don't have the issues documented on my account.  After we were disconnected I called back again (another 30 mins on hold just to speak to someone)  I finally get to MTS (or whatever it is called) and have them open a ticket.  But since this is just one person with the problem it's likely not of great concern.... 

The first call I spoke to someone (I assume overseas) that said other PP users have had the same issues and that it's contributed to the new invoice format.  Spoke to someone here in the states and they said that no one is having the problem that they know of.  

Bad things is you don't know that there's a problem until you contact the buyer and ask about a payment only to hear that they never received the Invoice.  Even those with PP accounts don't receive an Invoice but they will see that there is something that needs to be paid if they happen to login.

All I want to know is if I'm the only person with the problem?  Because now I have 2 accounts and neither one seems to send Invoices and it's not user error.

[jpp533]

I am having the same issue! I called yesterday and they said that they have recieved a couple complaints with the same issue and that they are working on it. I asked if I would get some kind of comfirmation when it's back and running. She pretty much laughed at me and told me no. I asked how I would know if it was fixed or not and she told me that I would just have to keep trying for the next couple of days. 

It's pretty frusterating, I used PayPal for almost all of my billing and and not sure how to get billing out to my customers any other way so that I can get paid. 

[Starbuk]

 I know that at the very least I've had this issue since the 5th and like you I do my billing via Paypal. I spent hours messing around with my Paypal trying to figure out some way to do a invoice...nothing!  I came to the conclusion that I would have to just send out emails for "Request Money".  Right now that's the best bet because the Request Money emails show up.

It would be nice if they had a way to check on your open tickets to see the status of the problem, instead of sending out test invoices.   

[jpp533]

I ended up just sending out Request Money notices too and that worked. Hope they get this fixed soon.

[Starbuk]

Looking at the Not Getting Some Payment Notification Emails thread (from page 14 onward) I see that this is not an isolated incident.  At least the first Customer Service Rep was truthful with me about this being a known problem.  My question is if the issue has been on going since the beginning of the month why not switch back to to old version?  This would allow the techs to troubleshoot.  It would also allow for sellers to be able to conduct business without this annoyance.

I'm sure most users would have been understanding to there being bugs in the new invoice feature, had they been notified about the problem prior.  There's always issues when it comes to programming so switching back to the old version while fixing the new one is understandable.  But not notifying people, letting them discover the problem on their own, then stating that is Yahoo and other domains that are the issue.... Not good business.