Do you Create Invoices with PayPal? We want to hear from you!

[PayPal_Dinesh]

Have you used PayPal to create and send invoices or make payments on invoices sent to you?

If so, please reply to this topic to send us your thoughts on new features or improvements that you or your customers would like to see.

Do you have a question about invoice creation or payment?

Please first search this discussion board (Receiving Money) to see if your question has already been previously posted. If you post your question as a new topic, be sure to tag it with appropriate keywords like “Send Invoice”, “invoice payment” etc. as the case may be.

Thank you,

The PayPal Invoicing team

[ken13]

Yes...I can also confirm that this bug exists as I sent an invoice to one of my own email addresses just to check.  It is particularly unfortunate that most people may not realize this bug exists since in the email which the seller gets it says to click a link to see what the buyer is "actually" seeing.  That link takes you to a PayPal page where the due date shows up correctly.  HOWEVER, the real email that the customer receives shows the date the invoice was prepared as the due date NOT the date which should be shown in the invoice.

Also....how about an option to not specify ANY due date in the invoice.  That is what I would like to see as most of my invoices go to returning customers and I usually have no need to specify a date and in fact I now have to apologize in my note on their email that PayPal forces me to specify the date and also apologize that PayPal is always showing the wrong date in the email they receive.

Since you are requesting feedback....I hope someone is actually reading these since no one has bothered to respond to the comments originally made by nkamil in the original topic where he first raised this issue several days ago.

[PayPal_Dinesh]

@nkamil

@ken13

We are reading your posts, and we're working to get the fix for this issue out the door. As of now, this fix will make it to the site sometime in March.

As far as your feedback on the Due date not being compulsary, I have sent that feedback to the appropriate folks. Please bear with us - the new Invoicing platform is, well... new, and we are still in the process of trying to gauge what is working/not working and what can be improved,

Thanks for your post,

Dinesh.

[nkamil]

Thanks for the update Dinesh - bugs happen, completely understand - just happy to receive feedback that it's being worked on.

Thanks,

Nikki

[ElleB]

Yes I do, but I'd like to charge the fee amount to the invoice, the fee that I pay for receiving money. Where on the invoice can I add that fee? Can you make a click button to calculate fee and tack it on to the invoice? I am a graphic designer/freelance so it is unfair for me to pay this fee when my clients use pay pal instead of a check. Its a pain to calculate the fee yourself and write it in "shipping" or some other section that looks unprofessional when your client asks what it is. At least if on invoice it said Pay Pal fee, they'll understand.

[idahonetto]

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@PayPal_Dinesh wrote:

Have you used PayPal to create and send invoices or make payments on invoices sent to you?

If so, please reply to this topic to send us your thoughts on new features or improvements that you or your customers would like to see.

Do you have a question about invoice creation or payment?

Please first search this discussion board (Receiving Money) to see if your question has already been previously posted. If you post your question as a new topic, be sure to tag it with appropriate keywords like “Send Invoice”, “invoice payment” etc. as the case may be.

Thank you,

The PayPal Invoicing team

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I agree with Masselyn, being able to edit an invoice is imperative.

[Since1952]

Need the ability to upload multiple orders at once and automatically create and email invoices. EDI or csv file upload would work.

[twiddletails]

I can't believe I'm the first person complaining about this. I'm extremely frustrated with the new invoice system. 

Maybe I'm missing something but...

It just took me 10+ times as long to invoice my customers as it did before.

I send identical invoices to multiple customers on the 2nd Monday of each month.

My complaints:

1. I used to be able to enter ALL the email addresses and just click "send" once, invoicing multiple customers at once. Now I have to create a new invoice for each customer, going back and forth between screens.

2. The due date keeps reverting so now I also have to remember to change that each time I send an invoice.

3. I now have MANY extra emails in my inbox because I get sent one for each invoice I send.

I'm extremely frustrated by this.

I cannot use the "request money" option.  I need to enter more detail that it allows for.

[TekWarren]

I use invoices for my small web hosting service that I provide and while I find the new changes to be nice, the one feature I keep missing is recurring billing. I want to be able to setup an invoice and have it automatically be sent out every year on the date specified. This would be a WONDERFUL feature if you could include it.

[PayPal_Dinesh]

@TekWarren

Recurring billing or automatic billing is  on our list of enhancements to the Invoicing tool.  I can't comment on a timeline for when this would be available, but I can assure you that we are reading yoru feedback and are aware that this is something Invoicing customers would find useful,

Thanks for your feedback,

Dinesh.

[twiddletails]

I have serious issues with the new invoice system (or I'm missing something somewhere).

I sent identical invoices to multiple customers on the 2nd Monday of each month.

I used to be able to send a batch to all of them at once, but now I have to copy and paste each customer's email, remember to change the due date, hit send, and then repeat this whole process again.

This is multiplying the time it takes to get my invoices out by a huge number.

I cannot use the "request money" function.  I need to enter much more detail than it allows for.

Help!