paypal checkout works fine in sandbox mode but not in live mode

[votati]

I am implementing paypal checkout on my website. When a customer of mine pays with paypal everything works ok, but when they pay with credit/debit card it is rejected. I have LIVE mode set up In sandbox mode everything works fine! pay with paypal or card, but in live mode, it does not work to pay with card. I would like to know how I can see more details about the error. 

[votati]

up 😞

[MTS_Chiranjeevi · Accepted solution]

Good day @votati,

Thank you for posting to the PayPal community.

This should be an issue with the customer funding source/instruments used during the checkout flow.

https://developer.paypal.com/api/rest/reference/orders/v2/errors/#link-captureorder

Could you please request the customers/buyers to try different/valid card details.

I would suggest to try processing a test payment using a card which is not linked to your PayPal account, since merchant can't process self payments.

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[votati]

Several customers tried with a credit card, but always got the same error. The error is: 

Translated to English: Sorry, we could not associate this card. Please verify that all details are correct and try again or try a different card.

The error displayed on the console:
ppxo_inline_guest_unhandled_error

I will try to open an MTS ticket.