My screen goes blank when trying to create a live app.

Critchkn
Contributor
Contributor

Trying to create an app for the keys I need to connect it to my payment processor on my website. Problem is, when I click create app, the entire screen goes white and nothing shows up.

 

Any help would be appreciated. 

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3 REPLIES 3

MTS_Chiranjeevi
Moderator
Moderator

Good day @Critchkn,

 

Thank you for posting to the PayPal community.

 

Could you please confirm whether your still facing the issue ?

 

Please try now by clearing your web browser cache/cookies.

 

https://www.paypal-status.com/history/production

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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Critchkn
Contributor
Contributor

Yes, Im unfortunately still experiencing it

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MTS_Chiranjeevi
Moderator
Moderator

@Critchkn 

Please make sure your LIVE PayPal Business account is verified and confirmed without any account limitations

 

Once the above steps is done, please try via different web browsers and If your still facing the issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with detailed error information. 

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