Get failed payment attempts on a subscription using API

[cyberb]

Hi All,

Sometimes I am receiving "We couldn't process your recurring payment" emails and I would like get the same info using the API but every time I call to https://api-m.paypal.com/v1/billing/subscriptions/{ID} it returns "failed_payments_count: 0".

Is there a way to get this info using API?

[Kavyar]

Good day @cyberb,

Thank you for posting to the PayPal community.

I would like to suggest you try again by triggering a new API request.

Also, I recommend trying to use a different funding source this time.

If you are still experiencing issues, please create an MTS ticket via the following URL - https://www.paypal-support.com/s/?language=en_US . Please ensure that you provide detailed information and error details when submitting the ticket.

Sincerely,

Kavya

PayPal MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[cyberb]

What do you mean by "different funding source this time"? I have active monthly subscriptions from my clients, sometimes I get these emails about failed payment attempts (I do not why, card expired or something else I can only guess). Few times when I asked my clients to check their PayPal subscription they even said they did not know was failing and had to cancel and create the subscription again. So I wanted to automate the notification process on my side by getting the same info using the api instead of email but I cloud never get similar info on api as it always retilurns 0 on this field.