Dissappeared transaction

Pikapusa
Contributor
Contributor
A purchase transaction has dissappeared, seller issued a refund, but refund is not showing either.
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1 REPLY 1

Goldileen
PayPal Employee
PayPal Employee

Hi @Pikapusa

 

Thank you for your patience. Though our response times may be delayed, be assured we’re here. 

 

You may refer to this link for the status of your refund:

https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212

 

You may also  contact our customer care department who can help you further by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You'll need to contact customer service in order to check it we can request a trace for the refund. 

 

Hope this helps. Please stay safe. 

If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

 

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