Need to contact support I got a suspicious letter

[SheSangheili]

Hey new poster but only because I got a suspicious letter from PayPal and before I post anything I want to know if someone can point me in the right direction because their contact page doesnt have a choice of "Letters from Paypal".

It looks like a legitimate letter but I want to make sure so can someone please help me

[Anonymous_User]

Did you receive an actual letter or an email ?

[kernowlass]

@SheSangheili

READ THIS AND SEE IF IT FITS.................

This is a typical scam ..................

They may buy on Ebay but they use an anonymous or hijacked Ebay account and DO NOT have a Paypal account so they can't use Ebay checkout. They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk or spam folders.

They don't quibble on cost and may also say they can't view the item as they are disabled or working abroad etc etc but they will arrange a shipping agent to collect it.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

OR
The 'fake' paypal email will tell you that the buyer has paid for the item + shipping costs but you must send those shipping costs to the courier/ shipping agent via western union, moneygram or walmart etc BEFORE the funds are released to you.
They are not interested in the item, they just want the western union etc funds and you will never see money in your paypal balance.


Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Paypal NEVER expect you to use a rival money transfer service eg Moneygram or Western Union etc.
Also their is no seller protection on paypal for any type of motor vehicle or item that is collected by the buyer.

Delete any emails and ignore the scammers.

[SheSangheili]

An Actual letter

[kernowlass]

@SheSangheili

Ring and check.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

[SheSangheili]

Can you send me a link it worked one time and then my phone decided to do the thing where it doesnt ring when people call. And now I can't find the page again

[kernowlass · Accepted solution]

@SheSangheili

Click on help / contact as already advised.

[SheSangheili]

It was a legit letter so thanks for all the help