Kerenza
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I've experienced exactly the same thing and now my appeal appears to have just disappeared. I'm considering leaving PayPal. They obviously have no real customer service.
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I made a purchase, did not receive a confirmation number, so I emailed several times. I did not receive a response. Since I am unable to find the site that I ordered from, I am taking the next step. I am in the process of appealing this.
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I paid them with PayPal, no problem. I was taken back to their website automatically and it still showed my items in the "cart" with no indication of being paid for. I had created an account before the purchase. I logged out and tried to sign back in to see if the order had updated. It said that I had an incorrect login or password. I hit the "forgot password" button and entered my email to get a password reset link. An email never arrived, I tried it twice. Since then I have tried twice to email the contact on PayPals system to no avail.
Be very wary of this Chinese &$%(**.
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