PayPal app sections problem on iPhone

olga_r
New Community Member

My PayPal app on my phone (iPhone 13 Pro Max) is showing only Wallet section with no ability to send money or go to any other sections.

My desktop version however work just fine.

How can I fix the app issue?

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @olga_r

Thanks for stopping by the PayPal Community, and welcome!

I'm sorry to hear you're unable to send money or use the majority of your PayPal App. I have a few troubleshooting steps that might help. First, I recommend clearing the App's cache in your phone's app settings. After that, you'll want to double-check that the App is fully up to date. If that still doesn't work, I suggest uninstalling and reinstalling the App. Please reach out to Customer Support if you're still unable to use the PayPal App after trying these troubleshooting steps. You can review the different contact options on our Help Center here: How do I contact PayPal's Customer Service?

I hope you can use your PayPal App soon! 

- Meghan


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