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Solved! Go to Solution.
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Merchant Payment Solutions

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Hi @mujin666,
Thank you for your post and welcome to the PayPal Community! I'll be happy to direct you to where Reference Transactions can be activated.
To activate this feature, please reach out to Customer Service to request it. You can find your contact options by clicking Contact at the bottom of the PayPal website and scrolling down on the resulting page.
I hope this helps!
Olivia
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I need to activate so I can allow customers to purchase subscription products with PayPal express

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Hi @Bigkatdecor14,
Thank you for your post, and for joining the Forum! Let's get you situated with Reference Transactions!
To enable this feature, please reach out to Customer Service and make the request. You can find the contact options by scrolling to the bottom of the PayPal website and choosing Contact.
Thanks again for posting!
Olivia
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I got the following message on my Shopify admin dashboard. I have had customers purchase using PayPal, but his message refers to subscriptions.
The message says "To allow customers to purchase subscription products with Paypal Express, ask PayPal to activate Reference Transactions."

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Hello @hwebgroup,
Welcome to PayPal Community Forum and thank you for posting! To activate Referrence transactions, please reach out to our Customer Support team through the available contact options on our website so that our advisors can help you accordinly.
Regards,
Ayesha
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Hello @Klavell223,
Welcome to PayPal Community Forum and thank you for posting! To activate reference transactions, please reach out to our Customer support team through the available contact options on our website.
Regards,
Ayesha
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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