Company logo doesnt appear in QR payment screen

[medicalfly]

The company logo doesn't appear when customers are making payment with QR. Instead, a personal image appears in the payment screen.

We have our company logo in the business settings. But when the customer is makin a QR code payment, my personal image appears in the payment screen. 

[PayPal_RachelK]

Hi @medicalfly,

Welcome to the community and thank you for your post!

I am sorry to hear this is happening. I do understand your concern. It sounds like there may be a technical issue with your QR code. 

I would suggest you generate a new QR code with your business logo. This can be done by following the steps here.

If you continue to experience this issue, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!

- Rachel