We have integrated our Paypal business account with Zettle and are preparing to use Zettle card readers at an event next week. We will have several different people working there and I wanted to set them all up with additional user accounts so that they can put the app on their phones and log in without me having to be there all the time to give them the authorisation code. I also heard that having a single account logged in on lots of different devices can lead to Paypal accounts being frozen, so I want to avoid that.
So I set up a new user account, but the user cannot log in to the Zettle app. I was following the instructions here: https://www.paypal.com/uk/cshelp/article/how-do-i-add-staff-to-my-zettle-pos--help664 but they don't quite make sense. For a start, there is nowhere called 'Account & Settings' on myZettle.com. In Settings, there is an option called Staff users, and when you click on that, it says
"Staff Accounts have moved to PayPal in the form of roles
Now you can create roles at PayPal with hand-picked permission collections and assign them to your teammates. Going forward, you’ll add roles there instead of Staff Accounts on Zettle."
There's a button marked "Go to Roles at PayPal".
This takes you to the Paypal Users section, where you can add users and manage their permissions. I added a user, and she chose a password has been verified.
The instructions say "Now set the permissions for the staff user by selecting Use Zettle by PayPal tools." but in the list of permissions, there is nothing called 'Use Zettle by PayPal tools'. I didn't know which permissions to set. I chose
"Virtual terminal for offline sales
Manually process offline card transactions, like phone, fax or mail orders."
I couldn't see anything else that looked even remotely relevant.
My user downloaded the Zettle app to her phone, but she can't log in. She tried the username and her email address, but neither works.
Does anyone know how to make this work, or where I have gone wrong?
