ASAP—Pay in 4/Pay Later charges full amount instead of doing what it should do!

[austinme]

Hi, PayPal gods,

Please help ASAP. 

My customer chose to purchase a product from my Wix website. She chose the Pay Later option (or “Pay in 4” option) and was charged the full amount. So I thought I would see what the issue was myself. I created a “Test Pay Later” product with a full price of $100.00. You can see that it has the option to “Pay in 4 interest-free payments of $25.00”.  (Screenshot PayPal #1) First I clicked Buy Now

Then I clicked Pay Later (Screenshot PayPal #2)

However, this brings up PayPal Checkout (Screenshot “PayPal #3”) and the full charge, instead of paying it in 4

After I click Continue to Review Order, you can see that it charged me the full amount (Screenshot “PayPal #4”)

I already asked Wix and they said it is on PayPal's end.

If I cannot resolve this I will have to switch from PayPal to a different provider. Please resolve ASAP. Thank you!

Austin

PayPal #1

PayPal #2
PayPal #3

PayPal #4 

[BoloSolo]

This is the first lie they are trained to tell you. They did that to me. The receipt said "pay later" on it from the vendor even on the hard copy invoice. They then went through a "script." They ask you what you saw/did. They will try to stop you at steps and say here is the "error.' However, none of that is true either. Once you are approved, sign the acknowledgement etc, and it processes through to the vendor it's completed. Period. In fact it's a contract, because the pay in 6 or 12 esp is a loan through Webbank. Unless YOU change something after that on the sellers page if redirected for the final step, you've been approved. They have an algorithm to detect risk, the issue is sometimes it suggests you pay the full amount and they don't tell you in a manner that is clear. It's a deceptive practice. And intentional. As you can see here and all over the Internet this happens ALL THE TIME. It overdraws people and causes lots of financial hardship, or lowers balances to the point they can't use their account for other things they need. It also does not always fall off in 72 hours, and even if it does they WILL push it through a second time a day or two later. It's a very viable class action lawsuit for deceptive practice.