zettle android app product library unable to download

[ng1929]

zettle android app. have tried 3 different phones on different networks. the products screen is blank when i refresh the app it says: "Could not load product library TRY AGAIN" and any attempts to refresh give the same message. I've killed the app and cleared cache and still no joy.  These are "staff" accounts.  the main account doesn't have this issue.

[PayPal_Ayesha]

Hello @ng1929,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're facing issues with Zettle app due to which you're unable to download the product library. I know how important it is to have everything running smoothly. If you are experiencing difficulty, please try uninstalling and reinstalling the app to see if this helps to resolve this issue. Since you have tried it on multiple devices, I would recommend contacting our Zettle team directly so that they can help you accordingly. You can find the contact details in this link.

Regards,

Ayesha