The Reward Program terms indicate that the Reward Points accumulate on a daily basis but may not be available for redemption until the next billing cycle after the purchase. It also states that Reward Points will not accumulate if there is any past due amount owed on the account.
I hope this information helps. You might try contactingCustomer Solutionsso they can see how many rewards points are showing on our end. It's possible the website just needs to update to reflect the current amount.
