PayPal Credit payment date changed without notification.
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My PayPal Credit payment date was moved up 2 days. It's been the 9th of each month for years and without notice it was changed to the 7th.
When I contacted via the Live Chat and requested a human, that human informed me that the date change was, "I have reviewed the satement information posted/sent and I see that the payment due date was changed due to recent changes in terms, wherein the grace period changed from 25 to 23 days."
Another support person (I got disconnected from the first when my phone rang), says they sent notice on 4/20/21, but I see no email from them and didn't get postal mail about it either. They said it was in an email. I don't delete emails, so I'm confident it never was delivered.
They also levied a LATE FEE for the "late payment".
I'm concerned this may be happening to potentially MILLIONS of people/accounts.
Anyone else see this activity?
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Hi @Elsa1988.
Welcome to our Community!
I can understand this is frustrating. Because of the nature of our PayPal Credit products you will need to contact our Credit team directly for account-specific assistance. You will find their contact details and more information on Paypal Credit here.
Thanks
Martin
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