'Offers' link does not exist in the 'wallet' tab

[meliechoplay]

I received a voucher, and a message from a rep. saying it would be under "offers" in my 'wallet' tab, but no such option exists. I've looked everywhere. It literally isn't there, and there's no way to access a confirmed active voucher - confirmed by a rep. I've been waiting to hear back from the Rewards & Offers support team for the past 6 hours. Has anyone else had an issue with this option disappearing? Were there any resolutions?

I hate asking here, but the 'Help' just isn't helpful.

[PayPal_RachelK]

Hi @meliechoplay,

Thank you for your post!
 

I am sorry to hear about your negative experience. I do understand your concern. I can assure you, the information you have been provided is correct. Any avilable vouchers would show on the Offers section of your PayPal Wallet. 

Please try to access your account using a browser instead of your phone, and you may be able to see it. If you still cannot locate the Offer section, it could mean that the voucher has not yet been issued. 

If this is the case, please contact our Customer Support again. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope you get this sorted!
 

- Rachel