Mobile app bug: The login page cannot be loaded normally after hot-starting the paypal app.

[bestshaopeng]

Issue description: The login page cannot be loaded normally after hot-starting the paypal app.The login page keeps loading with a white screen.
Operation steps:
Enter the application > log in to the account > click the avatar in the upper left corner > log out of the account > cancel the fingerprint login > exit the application to the background > start the application again

[PayPal_Ayesha]

Hello @bestshaopeng,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know about the issue with the PayPal app and I understand it is very important to get this taken care of. In this case, I would recommend some troubleshooting steps for your mobile phone such as resetting/restarting the device, checking for updates on your device or the app, and clear cache and cookies, and try again. If you are still experiencing difficulty, please try uninstalling and reinstalling the app to see if this helps to resolve this issue.

Regards,
Ayesha

[bestshaopeng]

Hi,
Thank you for your proposal. Unfortunately, we have tried all these methods, but they can't solve this problem. This requires APP R&D technicians to investigate this scenario.