Good morning,
We have a small ebay page that we use to sell odds and ends and have used this paypal for it for a couple of years now,
We have not had any sales in the last couple weeks and I found that quite odd,
I received a email from one of our customers asking me why they couldn't pay for a item this was the message they received,
"Unfortunately, this transaction has been declined after we found a risk associated with your payment. We are therefore not able to complete this particular transaction." "This decline is specific to this transaction and does not affect the use of your PayPal account. We apologise for any inconvenience this may cause."
As far as we know nothing has changed on our account except a updated payment card as the one we had previously expired but we have since confirmed this card,
Anyone have any ideas as to why we are unable to receive payments?
The customer was able to buy some thing else from another supplier in the same basket as our item but when it came to our transaction it gave them the aforementioned error message,
Any help would be gratefully received,
Josh
