Someone sent me money to my paypal email account, and nothing is showing up

[individual_user]

Someone sent me money to my paypal email account, and nothing is showing up, the problem is not from his side, and my account is activated

He said that my account can't receive money and I was instructed to see what's wrong with my paypal

Please help me with this problem, I don't know what is wrong

[kernowlass]

@individual_user 

Have you linked and confirmed a visa credit card to your paypal account?