Refund

[Dannad]

The seller refunded me yesterday and still nothing on paypal...should there at least be a pending transaction?

[kernowlass]

@Dannad

You should have received a paypal email to say a refund had been issued and it should show in your paypal account activity.

If completed and you funded it via a card then it wouldn't go to your paypal balance it would go back to your card.

[Dannad]

It has not shown up on paypal at all.

[kernowlass]

@Dannad

If they used the refund option then it should show up.

Is it past 180 days OR did you pay using the friends / family route where they 'sent' the payment instead?

[Dannad]

The whole thing is less than a week old. I paid for an unlock code for my phone and when they failed they said a refund would be done. The transaction is number is posted for me to see but no record on paypal concerning them except my payment to them.

[kernowlass]

@Dannad

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.