Refund not Being Processed?

lloydko0116
Contributor
Contributor

Hello all,

 

I have recently sent a payment of $10.00 to someone, and canceled it and received a full payment, plus the PayPal processing fees.

Screen Shot 2018-07-17 at 2.35.09 PM.png

However, I tried to use my money on this card, but the card company denied my payment, due to a lack of funds in my account.

 

If anyone knows how to solve this problem and get my lost 10.55 USD back, that would be more than helpful. 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@lloydko0116

 

If you were able to cancel a payment it means the seller made a mistake with the email address on their auction and could not accept your payment.

Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.


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