1st email
GmbH issued a 45,94 EUR refund
The amount paid by VISA x has been refunded to the card. It may take a few days for it to appear on your statement. If it takes longer, please contact your card issuer directly.
The remaining amount has been refunded to your PayPal balance and may take a few moments to appear in your account.
Your refund summary
Transaction ID: x 10 October 2020 10:46:48 CEST
Total purchase amount 45,94 EUR
Amount refunded 45,94 EUR
Refund paid by
GmbH
Refund paid to
x
x@x.com
Refund details
Refunded to PayPal balance
4,59 EUR
Refund to VISA x
41,35 EUR
2nd email
GmbH just sent you a refund
Dear x,
GmbH just sent you a full refund of €45.94 EUR for your purchase.
If you have any questions about this refund, please contact GmbH.
This refund will appear on your credit card statement as credit from PAYPAL * EBA. If you have any questions, please contact GmbH.
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There is no history about this transaction in my paypal account, there is not even history of ebay purchase to begin with.
Should there not be at least:
Refunded to PayPal balance
4,59 EUR
visible in my account?
Ebay acc says the purchase has been refunded.
What is the problem and how I can contact paypal?
