Paypal fees on cancellation of sale.
MeggyClps
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Posted on
Apr-09-2018
05:02 AM
I had to cancel a sale due to Royal Mail refusing to send a mobile phone due to the batteries it used. They are used Ni-MH nickel metal hydrde batteries. Paypal kept £19.91 fees even though the sale was cancelled. Is this correct? What can I do? Thanks.
1 REPLY 1
PayPal_paula
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Apr-16-2018
07:22 AM
Hi MeggyClps,
You are very welcome to our PayPal community forum.
When a payment is refunded all fees relating to this transaction should be cancelled out. Are you sure it was your PayPal receiving fee or was it your eBay fees? I would recommend to double check this.
Thanks for posting,
Paula
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