Missing payment
Brandontherock6
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Posted on
Dec-05-2019
04:20 PM
My uncle had sent me $20 an I haven’t received anything.. my main email I had forgotten the password to and never confirmed it so I deleted that one and made a different one my primary how do I confirm the new one??
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PayPal_JonK
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Dec-10-2019
09:16 AM
Hello @Brandontherock6,
Welcome to the PayPal Community! Did your uncle send it to the old email or new email address? If he had sent it to the old email address, there's a possibility its still unclaimed. Your uncle should have an option to cancel the payment on their end if that's the case.
If he sent it to the new email, here's a Help Center article on How to Confirm Your Email Address.
Hope that helps!
- Jon K
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