Missing payment

Brandontherock6
New Community Member
My uncle had sent me $20 an I haven’t received anything.. my main email I had forgotten the password to and never confirmed it so I deleted that one and made a different one my primary how do I confirm the new one??
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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @Brandontherock6,

 

Welcome to the PayPal Community! Did your uncle send it to the old email or new email address? If he had sent it to the old email address, there's a possibility its still unclaimed. Your uncle should have an option to cancel the payment on their end if that's the case. 

 

If he sent it to the new email, here's a Help Center article on How to Confirm Your Email Address.

 

Hope that helps!

 

 - Jon K


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