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I made a payment and it is nowhere to be found!

hhheidijo
Contributor

I made a payment and it is nowhere to be found!

I paid Alibaba using PayPal. The money has been deducted from my bank account, but it failed with Alibaba and the transaction appears NOWHERE on PayPal. I have an approval code from my bank, but since there is no transaction on PayPal, there is no way of submitting a dispute. How do I move forward and contact someone at Paypal?


1 REPLY 1
LeviH
Member

Re: I made a payment and it is nowhere to be found!

I am having this same issue, my bank sees the transaction and alilbaba confirms it was failed. but shows no where on paypal. I've sent a message to support but its been hours and no reply.