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I am unable to ship my product because it is damaged. We have tried cancelling and refunding the buyer. It just says 'oops something went wrong' it never tells us what actually is the problem.
Refunds are normally sourced from either a paypal balance OR bank account (some countries differ).However you need to have the full amount of the refund in your balance for that option to be used.As paypal no longer return the fee you were charged when your buyer paid then you may not have the full amount and so your bank account will be used instead.
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