Created new account with secondary email and cannot find payments made

dcockrell
Contributor
Contributor

I removed the secondary email address from my personal account and used that email address to create new business account.  In the meantime, payments to invoices sent from the secondary email have been made.   I am not showing payment on the invoiced have been made.  How can I retrieve the payment since I cannot add the business account email address back to my personal account?  Payment notification has not been sent secondary email address. 

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@dcockrell 

 

Did you properly confirm the business PayPal email address?

How do I confirm my email address?

I did not receive my email address confirmation

 

Did you create and sent the invoices with your personal account before creating the business account? I wonder if that had something to do with it.

 

 


Kudos & Solved are greatly appreciated. 🙂
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dcockrell
Contributor
Contributor

That is exactly the problem.  Do I need to delete my business account so I can add it back to my personal account?  I just want to create a bigger mess than I already have.  Thanks. 

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