Cancelled payment has come out but not received by client!

OwenSMNR
New Community Member
*HELP* - I tried to send a friend £70 personal from my account but turned out it wouldn’t be done until 3rd Jan. So I got him to cancel it and I tried sending business which went through on that day. However, today I realised both payments came out despite this cancellation and I’m very concerned! Anyone know if I’m due a refund and how long it may take??
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@OwenSMNR

 

When you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.