Cancel a pending payment

Doblegager
New Community Member

Hi, i need to know how to cancel a pending payment, there isnt a cancel button anywhere on the activity page, and i have already contacted the seller and they have said that they cannot cancel it from there end.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Doblegager

 

If its just showing on your account and NOT the sellers then if its pending / unclaimed withOUT a cancel option then if it remains unclaimed it should time out 30 days post payment. This would be because there was a mistake in the email address.

 

However if its a pending echeque the clearance date should show and the seller should be able to cancel it on her end.

 


Advice is voluntary.
Kudos / Solution appreciated.
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