unable to cancel pending payment for timed out booking

[sarahchicken]

online booking timed out while paypal was processing payment (which was taking ages) 

booking didnt go through (rang cinema) but the payment is still pending and there is no cancel payment option showing. 

payment is in the Pending Column and has 'authorisation' under it.

paypal customer service no help whatsoever, just kept directing me to the cancel button which isnt there.

[kernowlass · Accepted solution]

@sarahchicken 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.