refund

maryamodreeks
New Community Member

Hello I would get a refund for a booking that I have made via airnb and that I have paid via you ,, but when I ask them they write like this : I verified in the system and the refund for booking HMM5Q3S2EX was made successfully. Please contact the support of your payment method that you used to pay the booking. In our system the refund is made.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@maryamodreeks 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212



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Kudos / Solution appreciated.
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