guest account autopay purchase with the same email doesn't shown in the new account and can't cancel

akhiran
Contributor
Contributor

hi. i did a monthly subscription through a guest payment method.

the thing is i want to cancel for the next month and i can't figure out how.

i created an account with the same email that i used for the purchase that i did with a guest payment method, but apparently it doesn't automatically sync. i can't find the transaction, hence i can't cancel.

can anyone help me with this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@akhiran 

 

Cancel with the merchant or card issuer?


Advice is voluntary.
Kudos / Solution appreciated.
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