We aren't able to process your payment

[JannetB]

Hello,three weeks ago i have changed my email address on paypal and from that day i can't pay with my Paypal account i was trying make a purchase on Ebay and on different shops all the time i'm getting this Error We aren't able to process your payment using your PayPal account at this time. Please go back to the merchant and try using a different funding source,what i should do ?

[kernowlass · Accepted solution]

@JannetB 

Did you make the new one the primary one?

Go and click on the profile tab (icon next to log out) > click on the + and add another/new email address first > verify it > go back and click on update and tick the box underneath that says make primary > then you should get the remove option by the old now no longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.

Did you confirm it?

https://www.paypal.com/uk/smarthelp/article/how-do-i-confirm-my-email-address-faq1485?app=searchAuto...