Trying to issue refund but says insufficient funds?

madierose1116
Contributor
Contributor
I have been trying to issue a refund to a buyer of mine but it keeps saying I don't have sufficient funds to do so although I know that I do. Im not sure what to do? The buyer is getting frustrated..
Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@madierose1116 

 

do you have the full amount of the refund in your balance?

this is because paypal no longer return the fee you were charged as part of any refund that you issue.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.