Trying to issue refund but says insufficient funds?

[madierose1116]

I have been trying to issue a refund to a buyer of mine but it keeps saying I don't have sufficient funds to do so although I know that I do. Im not sure what to do? The buyer is getting frustrated..

[kernowlass]

@madierose1116 

do you have the full amount of the refund in your balance?

this is because paypal no longer return the fee you were charged as part of any refund that you issue.