Took my money but no order comfirmation

wsophie953
New Community Member

Hi! I am very new to paypal and I am not sure what to do. When buying on the cotton on website I went to the paypal portal and it took money from my account then when directed to the cotton on website it has said that i need to put through the payment again as it didn't go through but paypal has already taken the money from my account. I have not received any payment confirmation from cotton on. Please help!!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@wsophie953 

 

What does it say next to the transaction in your paypal account?


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Kudos / Solution appreciated.
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