Still on pending !

[Laur0183]

Hello ! I'm from Romania and i tryed to withdraw the money on my debit card . Yesterday i called you , and say to me : Don't worry , on this day you have the money on your Card . But now it's 24.03 and still no money on my Card . What can i do ? Still waiting ? Thank you

[Jil013 · Accepted solution]

Hi @Laur0183

Thank you for raising your concern through our communitt forum.

A withdrawal or transfer to a bank account typically completes in 1 business day, but it can take up to 5 days depending on your bank’s clearing process.

A "Complete" status means we’ve successfully processed your withdrawal request. If the money you transferred doesn't appear on your bank account after 5 business days, your bank may have encountered a problem during processing. Check with your bank that all the completed bank details are up to date. Also make sure that your bank account allows electronic transfers and that it is in the currency of your country of residence.

Occasionally, we may hold a withdrawal if there may be a higher-than-normal level of risk associated with the transaction. If it passes our review, we’ll release it, and the regular transfer timeframe will then take effect. We’ll email you as soon as we have an update.

Hope this helps. Stay safe!