Sending refund

[Dalena]

I am trying to refund a customer her money. Thete was a purchade error and I told her I would refund. But site will not let me. I followed all the steps but keep getting message that it did not go through and to "try again later' I have yried repeayedly to send but kepp getting same error message It is impossible to contact customer serbice for help with this.

[Anonymous_User]

As this is a public community, unfortunately it's not possible to look at user account info.  We can make a few guesses but, you may want to phone customer service for assistance or you can reach out to PayPal via their Facebook or Twitter account, both are supported by PayPal employees.

For guessing - if your account is unverified (meaning you have linked and confirmed both a bank account and credit card), you may have limits in place for both sending and withdraws.

Or it may be a web browser cookie issue - sometimes old cookies and temp files can cause unexpected results.   You can try deleting your web browser's cookies, temp files, history, cache, etc., then close the browser, reopen it and log back into your account.   No guarantees that will make any difference but, it's something easy you can try yourself.

[Anonymous_User]

Correction (woops):

For guessing - if your account is unverified (meaning you have "not" linked and confirmed both a bank account and credit card), you may have limits in place for both sending and withdraws.

[Dalena]

I would love to call customer service. I can't locate that option anywhere. "Contact Customer Service" just puts me through a loop of topics. Posting on the community forum was my only other option. What is PayPal customer service number?