Refunded customer to email address but they don't have access to Paypal???

MilkaN
Contributor
Contributor

Hello

 

This is my first time on this forum but I use Paypal for business since 2008

 

Hope guys you can help me 🙂

 

I refunded customer from eBay sending refund to his email address.

 

He received email notification but can't log in to Paypal because he used it long time ago and lost password.

 

QUESTION:

 

What is the easies way to refund him without asking him to go to Paypal and resolve it himself?

 

I am strong on customer service side and would like to hepl him as much as possible myself

 

Thank you

Milka ❤️

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