Refunded, but no $

Apachewhispers
Contributor
Contributor
I made a purchase, but the Seller never delivered so I opened a dispute. The Seller issued a refund, but has no money in their account. What happens?
Login to Me Too
1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @Apachewhispers,

 

Thank you for your post and welcome to the Community Forum!

 

When a refund has been issued, the money will go back to the original funding source. If the payment was completed with a card, the funds will be reversed to the same credit or debit card. In this case, it usually takes 5-7 working days, but it may take up to 30 days for the money to show on your funding source. If the payment was originally funded from your PayPal balance, the amount will be returned to the balance and if your bank account was used, the money will be refunded to that bank.

 

I hope this helps.

Martina 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.