Refund

[Courtneyrobbo]

Received a refund from tui yesterday after they cancelled our holiday but my PayPal balance is still zero and nothing has been transferred into my bank account linked with PayPal, is this normal? Is it pending ?

[kernowlass · Accepted solution]

@Courtneyrobbo 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212