Refund status: REFUNDED but not money in the card

gemaL
New Community Member

Hi,

 

the seller refunded me the money, the refund status is refunded, but the money is not in my card. Does it take a while to transfer or what should I do in such situation?

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1 REPLY 1

PayPal_Jenny
Moderator
Moderator

Hi @gemaL,

 

Welcome to the Community and thank you for your post!

 

In general, how your money is refunded depends on how the payment was sent. You can read more about how refunds are credited here. Card funded payments will be refunded back to the card – it may take your card issuer up to 30 days to post that though.

 

Hope this helps,

Jenny

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