Refund not received

skith_industry
Contributor
Contributor

I got a refund from ali express. The dispute on ali express shows that refund has been issued and when i ask ali customer agent they also confirmed it, but i still haven't received the refund. It has been issued on 13th May. What can i do for this?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@skith_industry 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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