Please help

paullaydon14
Contributor
Contributor

Getting nowhere with paypal . going round in circles tried ringing but no one answers phone just on hold , I sent money to help a friend but their old account is locked so they cannot access payment and I cant get refund or cancel payment as it has gone through , nom options in help centre help help help

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1 REPLY 1

cpat0204
PayPal Employee
PayPal Employee

@paullaydon14 

I hope you are doing well.

We do apologize if we were unable to assist you over the phone but due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQs here. Thank you for your patience.

 

If your friend's account is locked, They can send us a personal message on Facebook or twitter so we can help them.
https://www.facebook.com/PayPal and @AskPayPal for Twitter

 

I hope this helps. Please Stay Safe!

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