Pending refund

indianabones123
New Community Member

Hi Paypal

 

My refund has been pending for over a week now, would you be able to give me some insight as to when it will be available in my account?

 

Thanks 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@indianabones123

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248
https://www.paypal.com/gb/selfhelp/article/i-paid-by-instant-bank-transfer,-so-why-is-my-refund-on-h...


Advice is voluntary.
Kudos / Solution appreciated.
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