Paypal not processing my payment

drVodk1
New Community Member

I can process debit card payments through paypal but not paypal payments. This is the message I get.

 

We aren't able to process your payment using your PayPal account at this time. Please go back to the merchant and try using a different payment method.

 

Please can some one give me an idea on what to do?

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi drVodk1,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. To provide one of the safest online payment methods we review every payment before it's approved. Occasionally, we may block the use of a particular card, a bank account or your balance if there may be a higher-than-normal level of risk associated with the transaction. This is similar to the way your bank or credit card issuer approves transactions. Here are some things that you can do that may help. Please ensure that you are making your payment from your country of residence. If possible attempt to complete the payment from your home computer or the computer you most frequently use to access your PayPal account. If you have an unconfirmed card or a bank account registered on your PayPal account, please make sure to confirm them.

 

I hope this helps.

 

Cristina

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